First Level Steering & Quality Manager - NOC (f/m/d)

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work and at home. We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture! To create equal opportunities for everyone we offer our positions in full or part-time.

Seize the chance to become part of our E.ON Drive GmbH team in Essen as soon as possible and apply online now as First Level Steering & Quality Manager - NOC (f/m/d). Create perspectives not only for the future of E.ON, but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your responsibilities

• You are responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM
• You are responsible for performance management with our external and internal service center service providers, KPI tracking and the initiation of measures in the case of deviations
• You define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd and 3rd level service organization
• You help us to further improve our service quality, as well as our operational excellence
• You contribute to the continuous growth of our eMobility business

Your profile

• University degree with a focus on electrical engineering, business or a comparable professional training
• Work experience within the eMobility industry or customer services industry
• Several years of experience in the area of process improvements and steering of customer service organizations
• Ability to problem solve at ease and prioritize workload collaboratively within the team
• Excellent communication and negotiation skills in English – additional languages are a plus
• Can do attitude with the willingness to contribute to a new business area

Your Benefits

E.ON is united in working on the most exciting issue that our generation needs to solve climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children – We shape the future.

To keep you motivated and healthy we are offering you the following benefits:

• Flexibility : hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad : up to 20 days in the European economic area
• Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
• Modern work environment: workplace according to digital and ergonomic standards
• Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
• Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance
• Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
• Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility: private car and bicycle leasing

Do you have questions?
For further information please contact Beatrice Rapp, beatrice.rapp@eon.com. Are you already convinced that this is the next step in your career? If yes, we would be happy if you would register and apply online (ID 229101). Just a quick note: Please only use our official application portal to apply. Unfortunately, we can't consider applications sent via email. We really appreciate your understanding!

What you need to know:
Contract type: Permanent
Work Model: Hybrid
Working time: Full time; Part time
Company: E.ON Drive GmbH
Location: Essen
Function area: E-Mobility; Operation/Maintenance of Distribution

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.