On-site Support Specialist / Priority User Support (f/m/d)

You have a passion for technology and want to make the world a greener place?

Then become a playmaker and join our team as On-site Support Specialist / Priority User Support (f/m/d) at E.ON Digital Technology.

We play a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…

… it’s on us to make new energy work!

The team - your impact

The priority user support department is part of our user excellence division and provides excellent and individual IT support for approximately 400 priority users. Priority users include our supervisory board, board members, top executives, their personal assistants, and critical business functions such as crisis management.

Your role - meaningful & rewarding

• Provide qualified IT support for priority users and their assistants
• Onboarding new employees with internal and hardware equipment and support
• Be creative in implementing new technologies in our daily business
• Initial resolution of technical queries and analysing technical problems
• IT Support in setting up and configuring software and hardware
• Independent development of efficient solutions
• Offering IT support during company events

Your profile - authentic & open-minded

• Several years professional experience in IT support or similar technical support role
• Good understanding of stakeholder support priorities and goals
• Experienced in dealing with Windows 10/11, Microsoft365 and ideally also Apple MacOS, iOS, iPadOS
• Ideally knowledge in Nexthink and experience with service management systems such as ServiceNow
• Experience in troubleshooting notebooks, printers, and mobile devices
• Excellent proactive customer and service-oriented way of working
• Excellent communication skills in German and English

smart & useful - our benefits

• We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
• Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
• Let’s empower each other: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• We elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket - your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.

Do you have questions?
For further information please contact Fabian Heller, fabian.heller@eon.com.

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:
Job Req ID: 233183
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen
Function area: System-/Network-/Incident Management; IT Infrastructure & Services; IT/Digital

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.